Refund policy

At Balaji Customise, customer satisfaction is our priority.

Customized Products
Since most of our products are personalized or customized, they cannot be returned or exchanged once the order is confirmed.

Damaged or Wrong Product
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product.

After verification, we will arrange a replacement or refund if applicable.

Non-Returnable Items
The following items cannot be returned:
• Personalized or customized products
• Items used or damaged by the customer
• Products reported after 48 hours of delivery

Refund Process
If your refund request is approved, the amount will be processed within 5–7 working days to your original payment method.

For any return or refund related queries, contact us at:
Email: balajicustomise@gmail.com
Phone: +91 6378221853